Terms & Conditions
These Terms and Conditions apply to purchases made through the Amalia & Julie website.
By accessing our website, using our services or placing an order, you agree to these Terms and Conditions together with any policies referenced below.
Nothing in these Terms and Conditions excludes, restricts or modifies any rights or remedies that cannot lawfully be excluded under the Australian Consumer Law.
For questions regarding these terms, please contact us at:
1. Scope
These Terms and Conditions apply to orders, purchases and use of the Amalia & Julie website.
By placing an order, you confirm that:
- The information you provide is complete and accurate
- You are authorised to use the selected payment method
- You have read and accepted these Terms and Conditions and the applicable store policies
2. Product Information
We make reasonable efforts to ensure that product descriptions, photographs, sizing information, colours and other information displayed on our website are as accurate as possible.
However, please note that:
- Colours may appear slightly different depending on your device or screen settings
- Minor variations in appearance, materials or packaging may occasionally occur
- Product measurements may have reasonable manufacturing variations
- Typographical or technical errors may occasionally occur
Where we identify an error, we may correct or update the relevant information.
Nothing in this section limits your rights where a product does not match its description or otherwise fails to meet a consumer guarantee under Australian Consumer Law.
3. Pricing
Unless otherwise stated, prices displayed to Australian customers are shown in Australian Dollars (AUD).
Prices and promotions may change from time to time.
Any discounts, promotional offers or special-event pricing are subject to the conditions displayed with the relevant promotion.
The total amount payable will be displayed during checkout before you complete your order.
If an obvious pricing or technical error occurs, we reserve the right to contact you before fulfilling the affected order and, where appropriate, cancel the order and issue a refund.
4. Orders & Payment
Submitting an order does not necessarily mean that the order has been accepted for fulfilment.
Orders are subject to:
- Successful payment authorisation
- Product availability
- Verification of order information
- Fraud and security checks where necessary
Available payment methods are displayed during checkout and may vary depending on your device or location.
If payment cannot be successfully processed, your order may not be completed.
If payment has been received but we are unable to fulfil your order, we will provide an appropriate refund.
5. Order Processing & Delivery
We aim to process orders efficiently.
Processing time: typically 1–3 business days
Estimated delivery time: typically 5–14 business days across Australia after dispatch
Business days are Monday to Friday, excluding Australian public holidays.
Delivery estimates may occasionally be affected by:
- Carrier delays
- Customs or international transit
- Severe weather
- Remote or regional delivery locations
- Public holidays
- Promotional periods or unusually high order volumes
- Other circumstances outside our reasonable control
Depending on the product and fulfilment location, orders may be shipped through Australian or international fulfilment and logistics partners.
Please review our Shipping Policy for further information.
6. Returns, Refunds & Cancellations
Returns and refunds are handled in accordance with our Returns & Refund Policy.
For eligible change-of-mind purchases, Amalia & Julie offers a 30-day return period subject to the conditions stated in that policy.
Our voluntary return policy operates in addition to your rights under Australian Consumer Law.
Australian consumers automatically receive consumer guarantees, and businesses cannot remove those rights through store terms, warranties or return policies. Depending on the circumstances, remedies may include repair, replacement, refund or compensation.
Orders can only be cancelled or modified where fulfilment has not progressed too far for us to reasonably make the requested change.
7. Delivery Information
Customers are responsible for providing complete and accurate delivery information when placing an order.
If you discover an error in your delivery details, please contact us as soon as possible at:
We will make reasonable efforts to assist, but we cannot guarantee that an address can be changed once processing or dispatch has begun.
If tracking indicates that a parcel has been delivered but you cannot locate it, please contact the carrier and our customer care team so the matter can be investigated.
A carrier marking a parcel as delivered does not automatically exclude any rights or remedies you may otherwise have under applicable Australian law.
8. Promotions & Discount Codes
From time to time, Amalia & Julie may offer promotional pricing, discount codes, anniversary offers or other special promotions.
Unless otherwise stated:
- Promotional offers are available for a limited period
- Offers may apply only to selected products
- Discount codes must be entered correctly before completing checkout
- Certain promotions may not be combined
- Discounts cannot normally be applied retrospectively to completed orders
- Promotional availability may be subject to stock levels
Any additional conditions applicable to a specific promotion will be displayed alongside that promotion.
We reserve the right to correct technical errors affecting a promotion or discount.
9. Intellectual Property
Unless otherwise stated, website content including our:
- Brand name
- Logo
- Original written content
- Graphics
- Website elements
- Marketing materials
is owned by, licensed to or used with permission by Amalia & Julie.
Such content may not be copied, reproduced, republished, distributed or commercially exploited without appropriate permission, except where permitted by law.
Third-party trademarks, photographs or other materials remain the property of their respective owners where applicable.
10. Website Availability
We aim to keep our website accurate, secure and available.
However, we cannot guarantee that the website will always operate without interruptions, technical issues or maintenance periods.
We may temporarily suspend or modify parts of our website where reasonably necessary for:
- Maintenance
- Security
- Technical updates
- System improvements
11. Limitation of Liability
To the maximum extent permitted by law, Amalia & Julie will not be responsible for loss arising solely from circumstances outside our reasonable control.
However, nothing in these Terms and Conditions excludes, restricts or modifies liability, consumer guarantees or other rights where doing so would be prohibited by law.
The Australian Consumer Law provides automatic consumer guarantees that businesses cannot contract out of.
12. Complaints
If you have a concern regarding an order, product or our service, please contact us first so that we have an opportunity to assist you.
Email: info@amaliaandjulie.com
Please include your:
- Name
- Order number, where applicable
- Description of the issue
- Any relevant photographs or supporting information
We aim to respond to customer enquiries within 3–5 business days.
13. Privacy
Your use of our website is also subject to our Privacy Policy and Cookie Policy.
These policies explain how we collect, use and handle personal information and online tracking technologies.
14. Changes to These Terms
We may update these Terms and Conditions from time to time to reflect changes to:
- Our website
- Our services
- Business practices
- Applicable laws or regulations
The updated version will be published on this page.
Changes will not remove rights that have already arisen under applicable law.
15. Australian Consumer Law
Our products come with consumer guarantees that apply automatically under the Australian Consumer Law.
These statutory rights cannot be excluded, restricted or replaced by these Terms and Conditions or by our voluntary 30-day return policy.
Nothing contained in these Terms is intended to exclude, restrict or modify any right or remedy available to you that cannot lawfully be excluded.
16. Governing Law
These Terms and Conditions are governed by the applicable laws of Australia and, where relevant, the laws of the Australian State or Territory applicable to the transaction.
Nothing in this section limits any rights you have under Australian Consumer Law or any other applicable mandatory consumer protection legislation.
17. Contact Information
For questions concerning these Terms and Conditions, please contact:
Amalia & Julie
Email: info@amaliaandjulie.com
Website: amaliaandjulie.com