Return Policy
At Amalia & Julie, we want you to feel confident when shopping with us. If your purchase isn't quite right, eligible items may be returned within 30 days of delivery in accordance with the conditions below.
Our 30-day return policy is provided in addition to any rights you may have under the Australian Consumer Law.
1. 30-Day Returns
For change-of-mind returns, your return request must be submitted within 30 days of receiving your order.
To be eligible, items must:
- Be unworn and unused, except for reasonable trying on
- Be unwashed
- Be in their original condition
- Have all original tags attached
- Be returned with any accessories or components originally supplied with the item
Items showing signs of wear, washing, damage, alteration, perfume, makeup, deodorant or other marks may not be eligible for a change-of-mind return.
This does not affect your rights where an item is faulty, damaged, unsafe, incorrectly described or otherwise fails to meet a consumer guarantee under Australian Consumer Law.
2. Starting a Return
To request a return, please contact our customer care team within 30 days of delivery:
Email: info@amaliaandjulie.com
Please include your:
- Full name
- Order number
- Reason for return
- Details of the item you wish to return
If the product has arrived damaged, defective or incorrect, please also include clear photographs showing the issue where reasonably possible.
Once your return request has been reviewed, we will provide you with the appropriate return instructions and return address.
Please do not send a return to an address without first contacting us, as our return locations may vary depending on the order.
3. Return Shipping Costs
For approved change-of-mind returns, return shipping costs are generally the responsibility of the customer.
We strongly recommend using a tracked shipping service and keeping your postage receipt until your return has been completed.
If an item is confirmed to be faulty or otherwise fails to meet the consumer guarantees under Australian Consumer Law, reasonable return costs may be reimbursed where required by law.
4. Refunds
Once your return has been received and assessed, we will notify you of the outcome.
If your refund is approved:
- The refund will be issued to your original payment method
- We aim to process approved refunds promptly
- Your bank or payment provider may require additional business days for the funds to appear in your account
- Any paid original delivery charges are generally non-refundable for change-of-mind returns, unless otherwise stated or required by law
If your order qualified for complimentary shipping, there is no original standard shipping charge to deduct from your refund.
5. Faulty, Damaged or Incorrect Items
Please contact us as soon as possible if you believe your item:
- Is faulty or defective
- Arrived damaged
- Is significantly different from its description
- Is the incorrect item
- Is unsafe or otherwise fails to meet an applicable consumer guarantee
We will assess the issue and provide an appropriate solution.
Under Australian Consumer Law, consumers may be entitled to a repair, replacement or refund when a product does not meet the applicable consumer guarantees. For a major problem, the customer generally has the right to choose between a refund and replacement.
These rights are not limited to the 30-day voluntary return period.
6. Items That Cannot Be Returned for Change of Mind
For hygiene and safety reasons, certain products may not be eligible for change-of-mind returns where applicable, including items such as:
- Earrings or pierced jewellery
- Underwear and intimate garments
- Swimwear where the hygiene seal has been removed
- Personalised or made-to-order products
- Items marked as final sale, where permitted by law
Any exclusion from our voluntary change-of-mind policy does not remove your rights under Australian Consumer Law if the product is faulty or otherwise does not meet a consumer guarantee. Businesses cannot use a “no refunds” or similar policy to remove those statutory rights.
Remove any categories from this section that you don't actually sell.
7. Exchanges
We do not guarantee direct exchanges due to changing stock availability.
Where appropriate, you may be asked to return the original item and place a new order for the preferred size, colour or style.
If your item is faulty or incorrect, your rights under Australian Consumer Law will continue to apply.
8. Incorrect Shipping Information
Customers are responsible for providing complete and accurate delivery information when placing an order.
If you notice an error, please contact us as soon as possible at:
We will do our best to update your details before fulfilment begins, but changes cannot be guaranteed once an order has been processed or dispatched.
9. Australian Consumer Law
Our voluntary 30-Day Money-Back Guarantee is provided in addition to your statutory consumer rights.
Consumer guarantees under Australian Consumer Law apply automatically and cannot be excluded, restricted or replaced by a store's return policy. These rights may continue beyond any voluntary return or warranty period depending on the circumstances.
Nothing in this Returns & Refund Policy is intended to exclude, restrict or modify those rights.
10. Contact Us
For questions regarding returns, refunds or an issue with your order, please contact:
Amalia & Julie
Email: info@amaliaandjulie.com
Our customer care team will be happy to assist you.