Privacy Policy
At Amalia & Julie, we respect your privacy and are committed to handling your personal information responsibly.
This Privacy Policy explains how we collect, hold, use and disclose personal information when you visit our website, place an order, contact us or otherwise interact with our services.
We handle personal information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) where they apply to us.
1. Information We Collect
Depending on how you interact with Amalia & Julie, we may collect personal information including:
- Your full name
- Billing and delivery address
- Email address
- Telephone number
- Order and transaction information
- Payment-related information
- Customer service communications
- IP address
- Device and browser information
- Website activity and browsing behaviour
- Cookie and tracking information
- Marketing preferences
- Information you voluntarily provide to us
Payment details are processed through our payment providers. We generally do not directly store your complete credit or debit card details.
2. How We Collect Information
We may collect personal information directly from you when you:
- Place an order
- Create or use an account
- Contact our customer care team
- Subscribe to marketing communications
- Participate in a promotion or survey
- Browse or interact with our website
We may also receive certain information automatically through cookies and similar technologies or from service providers that assist us in operating our store.
3. How We Use Your Information
We may collect, hold and use personal information to:
- Process and fulfil your orders
- Arrange payment and delivery
- Provide order confirmations and shipping updates
- Respond to customer enquiries
- Process returns and refunds
- Provide customer service
- Maintain and improve our website and services
- Personalise your shopping experience
- Detect and prevent fraudulent or suspicious activity
- Maintain the security of our website
- Analyse website and advertising performance
- Comply with legal, accounting and regulatory obligations
- Send marketing communications where permitted by law
We only use personal information for purposes connected with our business or as otherwise permitted or required by applicable law.
4. Marketing Communications
If you have subscribed to receive marketing communications from Amalia & Julie, we may send you information about:
- New arrivals
- Promotions
- Special events
- Product recommendations
- Other updates relating to Amalia & Julie
You can unsubscribe from marketing emails at any time by using the unsubscribe link included in the message.
Transactional communications relating to an order, payment, delivery, return or customer service enquiry may still be sent where necessary.
5. Sharing Your Information
We do not sell your personal information.
We may disclose information to trusted service providers where reasonably necessary to operate our business, including:
- Ecommerce and website providers
- Payment processors
- Fulfilment partners
- Shipping and delivery providers
- Customer service platforms
- Email and communication providers
- Cloud storage and hosting providers
- Fraud prevention services
- Analytics providers
- Advertising and social media platforms
- Professional advisers where necessary
For example, information may be processed through services used to operate our Shopify store, process payments, fulfil orders or measure advertising performance.
These providers may only receive information reasonably necessary for the services they provide.
We may also disclose personal information when required or authorised by law.
6. Overseas Disclosure and Processing
Some of the service providers and fulfilment partners used by Amalia & Julie may be located outside Australia.
As a result, personal information may in some circumstances be disclosed to or processed by recipients located overseas.
This may occur in connection with services such as:
- Ecommerce hosting
- Payment processing
- Cloud infrastructure
- International fulfilment
- Customer communications
- Analytics
- Digital advertising
Where Australian Privacy Principle 8 applies, organisations need to consider their obligations concerning disclosure of personal information to overseas recipients. Australian privacy policies should also disclose whether overseas disclosure is likely and, where practicable, identify the countries involved.
7. Cookies & Tracking Technologies
Our website uses cookies and similar technologies to provide and improve your shopping experience.
These technologies may be used to:
- Keep products in your shopping cart
- Remember preferences
- Maintain secure website sessions
- Understand how customers use our website
- Measure website performance
- Measure advertising effectiveness
- Provide more relevant advertising
Certain technologies may be provided by third-party ecommerce, analytics or advertising platforms.
For more information and details about managing your preferences, please review our Cookie Policy.
8. Data Retention
We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including to:
- Process and maintain transaction records
- Provide customer service
- Meet accounting and taxation obligations
- Resolve disputes
- Prevent fraud
- Comply with legal obligations
When personal information is no longer required and we are not legally required to retain it, we take reasonable steps to delete, destroy or de-identify it where applicable.
Australian Privacy Principle 11 requires covered entities to take reasonable steps to destroy or de-identify personal information that is no longer needed, subject to applicable record-keeping requirements.
9. Accessing and Correcting Your Information
You may request access to personal information we hold about you.
You may also ask us to correct information that you believe is:
- Inaccurate
- Out of date
- Incomplete
- Irrelevant
- Misleading
We may need to verify your identity before providing access to or changing personal information.
In certain circumstances, applicable law may allow us to refuse an access request. Where required, we will explain the reason and available complaint options.
Under APPs 12 and 13, covered organisations must provide mechanisms for individuals to request access to their personal information and correction of inaccurate information.
10. Requests to Delete Personal Information
You may contact us to request deletion of personal information associated with you.
Unlike some overseas privacy regimes, Australian privacy law does not provide an unlimited general right to erasure in every circumstance.
We will assess deletion requests taking into account:
- Applicable privacy requirements
- Legal record-keeping obligations
- Transaction and taxation requirements
- Fraud prevention
- Existing disputes or claims
- Other legitimate reasons information may need to be retained
Where we no longer require personal information and no legal reason requires us to retain it, we will take reasonable steps to delete or de-identify it where applicable.
11. Data Security
We take reasonable technical and organisational measures designed to protect personal information from:
- Misuse
- Interference
- Loss
- Unauthorised access
- Unauthorised modification
- Unauthorised disclosure
Our website and payment systems use security measures designed to protect information transmitted during checkout.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
12. Privacy Complaints
If you believe we have handled your personal information incorrectly or have concerns about your privacy, please contact us using the information below.
Please include sufficient information for us to understand and investigate your concern.
We will review your complaint and aim to respond within a reasonable timeframe.
Where Australian privacy legislation applies and you are not satisfied with our response, you may have the right to contact the Office of the Australian Information Commissioner (OAIC).
OAIC guidance states that privacy policies should explain how individuals can make privacy complaints and how those complaints are handled.
13. Third-Party Websites
Our website may contain links to third-party websites or services.
Amalia & Julie is not responsible for the privacy practices of third-party websites that we do not control.
We recommend reviewing the privacy policy of any external website before providing personal information.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in:
- Our business practices
- Our website or technology
- Service providers
- Applicable laws or regulations
Any updated version will be published on this page.
15. Contact Us
For questions, privacy enquiries, access or correction requests, or privacy complaints, please contact:
Amalia & Julie
Email: info@amaliaandjulie.com
Website: amaliaandjulie.com