Shipping & Delivery Policy
At Amalia & Julie, we're committed to delivering your order reliably and as efficiently as possible. This policy explains our order processing, estimated delivery times and other important information regarding your shipment.
By placing an order through our website, you agree to the terms outlined below.
1. Processing Time
All orders are typically processed within 1–3 business days.
Once your order has been processed and dispatched, you will receive a confirmation email containing your tracking information so you can follow your order on its journey to you.
Business days are Monday to Friday, excluding Australian public holidays.
During busy promotional periods, including our Anniversary Event, processing times may occasionally take slightly longer.
2. Estimated Delivery Time
Orders are typically delivered within 5-12 business days across Australia after dispatch.
Delivery times may vary depending on:
- Your location within Australia
- Carrier and postal network operations
- Regional or remote delivery locations
- Periods of high demand
- Australian public holidays
- Unforeseen logistical or weather-related delays
While we do everything we can to ensure your order arrives within the estimated timeframe, occasional delays outside of our control may occur.
3. Shipping & Logistics
To offer our customers a carefully selected range of styles, Amalia & Julie works with trusted fulfilment and logistics partners.
Depending on the product and fulfilment location, your order may be dispatched through an Australian or international shipping partner.
Orders are delivered directly to your nominated address anywhere within Australia.
In some cases, items within the same order may be shipped separately and arrive in different parcels.
4. Shipping Costs
We currently offer complimentary standard shipping across Australia on all orders, unless otherwise stated at checkout.
Any applicable delivery charges will always be clearly displayed before you complete your purchase.
5. Delivery Responsibility
Customers are responsible for providing a complete and accurate delivery address when placing an order.
If you notice an error in your shipping details, please contact us as soon as possible after placing your order. We will do our best to make the requested change, but we cannot guarantee that an address can be updated once processing or fulfilment has begun.
If tracking indicates that your parcel has been delivered but you cannot locate it, we recommend first checking:
- Around your property or designated safe place
- With other members of your household
- With neighbours or building management
- With the relevant delivery carrier
If you are still unable to locate your parcel, please contact our customer care team and we will assist you with the next steps.
Nothing in this Shipping Policy limits any rights you may have under Australian Consumer Law.
6. Order Tracking
Once your order has been dispatched and tracking becomes available, you will receive a tracking number by email.
Depending on the shipment, tracking may be provided through Australia Post, a local courier or another delivery partner.
Please note that tracking information can occasionally take a short period of time to update after dispatch.
If you have not received tracking information several business days after your order has been dispatched, please contact our customer care team.
7. Delayed Orders
If your order has not arrived within the estimated delivery timeframe, please check your tracking information first.
If there has been no recent tracking update or your order appears to be significantly delayed, please contact us with your:
- Full name
- Order number
- Email address used for the purchase
Our team will review your shipment and help you with the next steps.
8. Contact Information
If you have any questions regarding shipping, tracking or delivery, please contact us:
Amalia & Julie
Email: info@amaliaandjulie.com
Our customer care team will be happy to assist you.