Payment Policy
At Amalia & Julie, we strive to provide a secure, simple and hassle-free checkout experience. This Payment Policy explains the payment methods available, how payments are processed and how eligible refunds are handled.
By placing an order through our website, you agree to the terms outlined in this policy.
1. Accepted Payment Methods
We offer a range of secure payment options to make shopping with Amalia & Julie as convenient as possible.
Depending on availability at checkout, you may pay using:
- American Express
- Apple Pay
- Google Pay
- Mastercard
- Shop Pay
- Visa
All payments are securely processed through trusted third-party payment providers.
Prices displayed for customers shopping in Australia are shown in Australian Dollars (AUD) unless otherwise stated.
2. Secure Payment Processing
Your privacy and payment security are important to us.
Our checkout uses secure encrypted technology to help protect your personal and payment information during transmission.
Amalia & Julie does not directly store or have access to your complete credit or debit card details. Sensitive payment information is processed securely by our authorised third-party payment providers.
3. Payment Authorisation
Orders will only be confirmed once payment has been successfully authorised.
If your payment is declined or cannot be processed, your order may not be completed.
In certain circumstances, additional verification may be required before an order is accepted or fulfilled. This may occur as part of standard fraud prevention and payment security procedures.
If a payment has been authorised but your order cannot be fulfilled, we will arrange an appropriate refund.
4. Refunds
Where a refund has been approved in accordance with our Returns & Refund Policy, it will generally be issued to the original payment method used at checkout.
For approved returns:
- We aim to process eligible refunds promptly after the returned item has been received and assessed
- Refunds are issued to the original payment method wherever possible
- Your bank or payment provider may require additional business days to display the refund in your account
- Original delivery charges are generally non-refundable for change-of-mind returns, unless otherwise stated or required by law
Once a refund has been issued by us, the time it takes to appear in your account is controlled by your bank or payment provider.
Nothing in this policy excludes or limits any rights or remedies you may have under Australian Consumer Law.
5. Failed or Duplicate Payments
If you believe you have been charged more than once for the same order, please check whether one of the transactions is showing as a temporary or pending authorisation.
Pending authorisations may automatically disappear depending on your bank.
If you believe an incorrect or duplicate payment has been completed, please contact our customer care team with your order details so we can investigate.
6. Contact Information
If you have any questions regarding payments, billing or refunds, please contact us:
Amalia & Julie
Email: info@amaliaandjulie.com
Our customer care team will be happy to assist you.